Welcome to Infinity CCS

“I have created an organisation that is focused, agile and totally attuned to the contact centre industry; it is our only business. At Infinity CCS we provide services and applications to contact centres and companies that use them. We have helped our clients increase efficiency, reduce cost and improve performance through our advanced Infinity Contact Manager suite of software, and it is this proven capability that enables me to offer flexible commercial models to our clients that include my Performance Guarantee.

Over 5,000 agents and managers across Europe use our software products and our clients include Teleperformance, The Carphone Warehouse, Canon, Simply Switch and many more. We work across a wide range of clients and markets and are equally at home with In-House and Outsourced Contact Centres, with joint ventures and with Business Process Outsourcers.

Our focus is to help contact centres reduce costs and increase productivity and service. I am so sure of the utility of our products that I write our delivery contracts to ensure that agreed performance targets are reflected in the price you pay. If I say we’ll do it, we’ll do it. Most of our clients find improvements of over 20% easy to attain whether it is saving costs, increasing sales or improving efficiency.

Call me today +44 (0)121 450 7830 or email the team at info@infinityccs.com. Alternatively, go to our Information page to request more information on any of our solutions. I hope you find our website informative and do please get in touch if reducing costs or increasing productivity in your contact centre is a key requirement for you as I am sure we can help – but don’t just take our word on that, read what our customers say.”

Carl Adkins
Managing Director

"An outsourced environment is one of the most demanding for contact centre and CRM software. Not only do we need
to set up and run many projects, we also need to be able to analyse results and return on investment in real-time.
Infinity has become the lynchpin in our operations. They have delivered well beyond our expectations."
Lucio Appollonj, CEO, TP Italia