Customer Interaction Management software for Contact Centres

Omnichannel customer interaction and journey management workflow software that helps your agents get it right every time

With Infinity workflows your agents can interact with customers, as well as all your data and systems, from a single interface that guides them through every conversation, across all channels.

No more application switching, redundant data entry, or searching for information – agents complement their own skills with intelligent workflows and context-sensitive AI prompts to give each customer the best and quickest response.

Our technology is trusted by many recognised brands:

Built for contact centres and BPOs

Infinity enables agents to solve customers’ problems more quickly and deliver the perfect CX for your brand, or – for BPOs – your clients’ brands. Infinity gives you the power to …

Build a single, user-friendly front-end for agents to speed up response

Provide agents with a single user interface they can use to manage customer interactions on any channel, and even entire customer journeys – with access to all your systems and data from one place to speed up response.

Prompt agents to the next best action to get better customer outcomes

Infinity can analyse interactions as they are occurring and present agents with the Next Best Action or most relevant information – and then pop the appropriate workflow on screen.

Guide agents through interactions by creating intelligent branching script flows

With Infinity you can build agent scripts and customer journeys that integrate with your CCaaS, CRM and other systems – enabling agents to access information and capture customer data in a single interface.

Analyse and improve performance across the board

As everything happens via Infinity rather independently in multiple systems, all interaction data can be stored and analysed – armed with this you can understand customers and personalise your response, improve processes and workflows, and identify QA gaps, compliance issues and training needs.